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Jeffrey Naughton
Northwest Home Mortgage LLC
Seattle, WA
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What was the
greatest value to you, in terms of the coaching you did with
Stuart? |
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The outsider
looking into an organization so often is able to point out what
should be or is obvious to everyone else except to the business
owner. In our meetings, Stuart draws out more clearly the costs
and benefits of those existing intangible concoctions we call,
“the way we do things here”. This gives a valuable new
perspective and often the impetus to do something about it. |
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How would you
measure, (quantify), this value? |
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With an
assisted sense of direction there is much less languishing about
what to tackle next. I get on with the big important challenges
and leave the rest for another day or sometimes for never. By
focusing on the important things to me instead of what is
important to everyone else, I get what I know and feel is
important instead swirling around to the desires of less
experienced players. It’s my business now and I run it, not the
other way around. I have more time at home, more vacation time,
and more freedom to think and plan. |
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What new skills
have you formed/developed that are helping you to be more successful? |
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Entire systems
of project delegation are within my reach. Instead of thinking
what to hand off, I’m thinking about the result I want, sharing
that picture with my staff, and asking them to delegate back to
me only what they think they cannot handle. |
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What new habits
have you formed/developed that are helping you to be more successful? |
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I now
constantly look for ways to delegate tasks and responsibilities.
This is a habit which is new and learned with greater depth than
I fully understood. The learning has come in the trying and doing
and the gentle reminders from Stuart to give as much up as
possible. |
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| Describe what you accomplished
to deserve an "A" in your coaching program? |
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I can leave my company for a week
or more and know that our customers and employees are being taken
care of. I have a system in place that makes hiring office staff
a process that does not really require me. I am extending this
to loan officer screening and hiring so that I can scale up even
when we are busy working in the business as opposed to busy working
on it. |
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| Please write a brief testimonial
on the value you received in working with Stuart. |
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Coaching with Stuart is the
single best investment you can make into your business. No one can
afford to be without an outsiders viewpoint and direction. Stuart
offers a kind and gentle compass to point the way toward your own
goals and visions. I have adopted in my own management style many
of his coaching techniques and subtle accountability nudges. I see
clearly where my own team resists accountability now and Stuart
has helped me to nudge them along respectfully, kindly, and with a
steady guiding hand. Making a commitment to yourself and your
business systems first is really making a commitment to your
customers. Stuart has been a worthy advocate and coach to this end
and both my life and my business are better for it. |
